We ship Worldwide
In case of delay, error in delivery or lost product, please contact us as soon as possible. ASANA & CO will contact the logistics company to initiate an investigation and resolve the incident as soon as possible. We will make all the efforts that are within our reach, during the necessary time and in the maximum term of 24-48 hours we will contact the user and we will give him a solution or we will send him a new identical package without costs.
The usual delivery period ranges between 10 and 20 days from receipt of the order confirmation.
If the item is not in stock, and can not be delivered within time we will notify you of the estimated time for your request and you can change it for another item if you wish or request a refund.
These terms are indicative and Asana & Co. reserves the right to delay them for reasons unrelated to the company. In any case, we will always try to shorten delivery times to the maximum in order to ensure fast and efficient receipt of orders
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. Customers are responsible for custom duties and taxes for all international orders.
You will receive a tracking number when your product is shipped.
As the receiver it will be your sole responsibility to track your order and submit necessary requirements to the customs or courier otherwise if your order has been tagged as return to sender or unsuccessful delivery due to the receiver not being able to follow-up or have not submitted the necessary requirements or notification to the courier, we are not able to process any refund or replacement for free and you may need to place the order again.
The amount of shipping costs is included in the price of the product.
The products will be delivered to the address indicated by the user in the order form.
The delivery will be made through the transport companies chosen by ASANA & CO If the user is absent at the time of delivery of the order, the transport company will contact you to arrange a new delivery.
Returns and exchanges
The user will have a period of 30 calendar days from the date of receipt to decide to return the "Product" for any reason without incurring a penalty or any expense except for return shipping costs.
The return period will expire 30 calendar days from the day of receipt of the product by the user or an authorized third party.
The user has 24 hours to cancel the order or update it with any changes such as quantity or shipping address information. Please note that any request received after that 24-hour period will no longer be accepted, as we process orders immediately. Changes to orders cannot be made once processed. We will still do our best to get a hold or cancel your order that period of 24 hours, but there is no guarantee we will be successful.
To complete your return, we require a receipt or proof of purchase. Please contact our support team via email@example.com for more information.
If you want to return the product or cancel your purchase, you must notify us of your decision by sending an email to firstname.lastname@example.org
If the user decides to cancel his purchase once the order arrives, he will have to be responsible for the original shipping costs in the case of existing and the shipping costs for the return.
The user can return the products by mail, contact us for more information by sending an email to email@example.com
In case of withdrawal on your part, we will refund all the payments received from you. But for this you must return or deliver directly the products (shipping costs are at your expense), without any undue delay and, in any case, no later than within 30 calendar days from the date you notify us his decision to withdraw. The withdrawal period will be considered fulfilled if you make the return of the goods before the corresponding term has ended.
ASANA & CO will refund the amount of the product using the same means of payment used by you at the time of purchase, unless you have expressly provided otherwise; in any case, you will not incur any expenses as a consequence of the refund within a maximum period of 30 calendar days from the date on which you informed us of the withdrawal.
In the event that the order has been delivered we can retain the refund until we have received the products, or until you submit proof of the return of the same. When returning a "Product", we recommend that you obtain a proof of your shipment of it.
For the return of the product it is necessary that it has not been used and keep its seal or original packaging intact. Packs will not be accepted in which any type of sticker, adhesive paper or similar has been stuck by the user. We reserve the right to refuse a full refund, if the returned "Product" has suffered damage.
If the return occurs because the user considers that the "Product" is defective and wishes to return the amount paid, it also has fourteen working days for its return from the receipt of the product. The refund in this way does not limit the rights that can assist you in accordance with the product warranty established by the regulations of consumers and users.